Refund policy
Returns & Refunds
We offer a 30-day returns policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be unused, unopened, in its original condition and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, please contact us at sales@brets.com before sending anything back.
Returns should be sent to:
Bret’s
Unit 1G, Tewin Court
Welwyn Garden City
AL71AU
United Kingdom
Items sent back to us without first requesting a return may not be accepted.
You can always contact us with any return questions at sales@brets.com.
Personal Care Products
For hygiene and health protection reasons, we cannot accept returns of sealed personal care products once they have been opened or unsealed, unless the product is faulty, damaged or incorrectly supplied.
Damages and Issues
Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged or if you receive the wrong item.
We will assess the issue and arrange an appropriate replacement or refund.
Your statutory rights are not affected.
Change-of-Mind Returns
If you are returning an item because you have changed your mind, you are responsible for the cost of returning the item unless we agree otherwise.
We recommend using a tracked delivery service, as we cannot take responsibility for returned items that are lost in transit.
UK Cancellation Rights
For online purchases, UK customers generally have the legal right to cancel an order within 14 days of receiving it.
Once you tell us that you wish to cancel your order, you normally have a further 14 days to return the goods.
Certain exceptions apply, including sealed goods that are unsuitable for return for hygiene or health protection reasons once they have been opened or unsealed.
Our 30-day returns policy is in addition to your statutory rights.
European Union Customers
If your order is delivered within the European Union, you generally have the right to withdraw from your online purchase within 14 days of receiving your goods, without giving a reason.
Certain exceptions apply, including sealed goods that are unsuitable for return for hygiene or health protection reasons once opened.
Exchanges
The quickest way to exchange an item is to return the original item and, once the return has been accepted, place a new order.
Refunds
We will let you know once we have received and inspected your return.
If your refund is approved, it will be issued automatically to your original payment method.
Please allow additional time for your bank or card provider to process the refund.
Where statutory cancellation rights apply, refunds will be made within the applicable legal time limits.
If more than 15 business days have passed since we approved your refund, please contact us at sales@brets.com