Shipping policy
Shipping Policy
We aim to get your Bret’s order to you as quickly and reliably as possible.
UK Delivery
Orders are normally processed within 1–2 business days.
Once dispatched, UK orders are usually delivered within 2–4 business days, depending on the delivery service selected at checkout.
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, adverse weather or busy seasonal periods.
Shipping Costs
Shipping charges are calculated and displayed at checkout before you complete your purchase.
From time to time, we may offer free delivery promotions. Any qualifying conditions will be shown on the website.
Order Tracking
Where tracking is available, you will receive tracking information by email once your order has been dispatched.
Please allow a short period for tracking information to become active after dispatch.
Incorrect Delivery Details
Please make sure your delivery address is complete and accurate before placing your order.
If you notice an error after placing your order, contact us as quickly as possible at sales@brets.com.
We will do our best to amend the address before dispatch, but we cannot guarantee changes once an order has been processed or shipped.
Delayed Orders
If your order has not arrived within the expected delivery period, please contact us at sales@brets.com and we will investigate the delivery for you.
Lost or Damaged Orders
If your order arrives damaged, or you believe it has been lost in transit, please contact us at sales@brets.com with your order number and details of the issue.
Where appropriate, we will arrange a replacement or refund.
International Delivery
Where international delivery is available, delivery costs and estimated times will be shown at checkout.
International orders may be subject to local customs duties, taxes or import charges. Unless stated otherwise, these charges are the responsibility of the customer.
Customs procedures may occasionally cause delivery delays that are outside our control.
Delivery Restrictions
We may be unable to deliver to certain countries, regions or addresses.
If we are unable to fulfil your order, we will contact you and refund any payment already made.
Contact Us
For any shipping or delivery questions, please contact:
Bret’s
Unit 1G, Tewin Court
Welwyn Garden City
Hertfordshire
AL7 1AU
United Kingdom
Email: sales@brets.com